Warehousing, branded packing, creator sample logistics, returns and multichannel customer support under SLA — because one bad week of reviews can kill a social shop.
What fulfillment & customer experience with Bulkk includes
- 3PL and warehouse coordination
- Branded packaging and inserts
- Creator sample fulfillment
- Returns and reverse logistics
- Multichannel support (email, chat, WhatsApp)
- SLA-tracked response and resolution
The metrics we manage to
Every social commerce fulfillment program is managed against the numbers that actually decide profit: ship time, return rate, CSAT, review velocity — reported live in Bulkk OS, not in a monthly PDF.
How we start
- Diagnose — catalog, margin and channel-readiness review; we score your SKUs for social-commerce potential.
- Activate — fulfillment & customer experience switches on with creators briefed, offers designed and tracking live.
- Launch — content and sales flow; weekly readouts show GMV, margin and what we are scaling or stopping.
- Decide — a clear scale / adjust / stop decision at the end of every pilot. No ambiguity.
Who this is for
DTC brands, enterprises, retailers and shops that know social commerce matters but cannot (or should not) build a six-person in-house team to run creators, content, LIVE, ads, fulfillment and analytics simultaneously.
Frequently asked questions
- Do you hold inventory?
- We coordinate with your 3PL or ours — including creator sample logistics.
- How are returns handled?
- Reverse logistics with reason-code reporting, so product and listing fixes follow the data.
- Which support channels?
- Email, chat and WhatsApp under a response-time SLA, in the languages your buyers speak.
See what Bulkk can do for your brand
Send your catalog or website — get a Commerce Opportunity Score, the 3–5 SKUs we would test first, and a pilot plan within 48 hours.
WhatsApp +973 3659 9909bulkk.net